Return and Refund Policy

BioVitamin.az The products offered on our website belong to the category of food supplements and health products. Customer satisfaction is important to us and we strive to provide transparent, clear and fair service for each order. For this reason, on our website return and refund policies is presented openly.

Since food supplements and health products are a sensitive category in terms of hygiene and safety, product returns are only possible in certain cases. Please read these rules carefully before placing an order. For more information about our products Products section, and to contact us directly, Contact You can view the page.

1. General Terms and Conditions

A product purchased by a customer may only be accepted for return or exchange under the following conditions:

if the product has not been used;
if the product packaging has not been opened or damaged;
if the product remains in a saleable condition;
the product's commercial appearance has been preserved;
If order information, receipt or confirmation information is provided.

Since some products sold on the BioVitamin.az website have hygienic properties, products that have been opened, used, or whose protective packaging has been damaged are generally not accepted for return.

2. In What Cases Is Product Return Possible?

In the following cases product return or can be applied for replacement:

if the product sent does not match the product ordered;
if the product has passed its expiration date;
if a manufacturing defect is detected in the product;
if the product was damaged during delivery;
if the order was sent incomplete or with the wrong package.

If the product is physically damaged during delivery, it is recommended to report this immediately upon receipt of the product. This helps to investigate the complaint more quickly and correctly.

3. Non-Returnable Products

The following products are not accepted for return:

opened products;
used products;
products with damaged protective packaging;
personal hygiene products;
products purchased with special discounts and campaigns.

However, as an exception, if the product has a manufacturing defect, incorrect shipment, or delivery damage, the application may be considered separately.

4. Refund Period

It is recommended that the return request be made as soon as possible after receiving the product. The customer must contact us without delay after receiving the product, explain the problem and, if necessary, provide a photo showing the condition of the product.

Timely submission of the application both speeds up the review process and allows for a more convenient decision on refund or replacement.

5. Return Process

To return or exchange, follow these steps:

Contact us
Phone: +994 10 321 58 49
Email: [email protected]
Inform about the order
It is important to provide the following information:
- order number;
- product name;
- a brief description of the problem;
- If possible, photo or video evidence.
Wait for the application to be approved.
Our team will review the application and inform you about the next steps.
Introduce the product
After approval, the product must be submitted for inspection in its original condition.

For further information Contact you can go to the page.

6. Verification and Approval Process

Upon receipt of the returned product, an inspection is performed. During this inspection, the following is assessed:

whether the product has been used or not;
the condition of the packaging;
whether there is a manufacturing defect;
product compliance with the order;
the presence of delivery damage.

Based on the results of the inspection, the customer is informed of the decision. If the request is considered justified, the product replacement or refund process is initiated.

7. Refund Policy

If the refund is approved, the payment will be refunded in one of the following ways:

to the same bank card;
or to the bank account provided by the customer.

The repayment period is usually 3–10 business days This period may vary depending on the bank's internal processing time.

In standard cases, shipping costs are non-refundable. However, exceptions may apply in cases of mis-shipped, defective, or damaged products.

8. Order Cancellation

If the order has not yet been shipped, it may be possible to cancel it in some cases. To do this, the customer must contact us immediately after placing the order. If the order has already been shipped, cancellation may not be possible and the return procedure will apply.

It would be helpful to provide an internal link to the delivery page on your site to get more information about the delivery process.

9. Customer Responsibility

The customer should carefully check the product name, quantity and other information when ordering. It is also recommended to pay attention to the integrity of the packaging when receiving the product. Before using the product, the instructions and usage instructions on it should be carefully read.

10. Rights of BioVitamin.az

BioVitamin.az reserves the right to make changes to these rules at any time. The updated rules will come into effect from the moment they are published on the site. Therefore, customers are advised to familiarize themselves with this page before placing an order.